Coles to deploy AI-driven analytics tools
In a groundbreaking three-year partnership with AI-systems provider Palantir, Coles is set to revolutionize its workforce strategy and supply chain functions. With the deployment of an advanced suite of workforce strategy and analytics tools, Coles aims to enhance its end-to-end operations and deliver an unparalleled shopping experience.
By leveraging state-of-the-art artificial intelligence technology, Coles will gain comprehensive insights into its workforce-related spend. Through seamless data integration, the suite will connect Coles’ C-Suite directly to the shelf-edge in more than 840 supermarkets, enabling real-time decision-making and optimizing costs.
At the heart of this cutting-edge suite is the Foundry platform. By harnessing the power of machine learning and leveraging Coles’ retail ecosystem, Foundry provides a shared end-to-end view of the company’s operations. From in-store bakeries to Ocado fulfillment centers, Coles can now streamline its processes and drive operational excellence.
Coles’ Chief Operating and Sustainability Officer, Matt Swindells, shared his excitement about the transformative capabilities of this suite. The suite empowers Coles’ front-line teams with AI tools, allowing them to dynamically respond to ever-changing trading conditions and customer needs. This innovation will undoubtedly deliver better customer outcomes in-store and establish Coles as a leader in the retail industry.
The journey has only just begun for Coles. With a detailed roadmap in line with the Simplify & Save to Invest program, Coles is committed to continuously enhancing its workforce strategy and redefining the way it thinks about its workforce. The partnership with Palantir marks a pivotal step towards operational excellence and unparalleled customer satisfaction.
Stay tuned as Coles continues to leverage advanced analytics and AI to shape the future of retail. Together with Palantir, Coles is set to unlock endless opportunities and drive positive change across its stores and supply chain functions.
