1. About these terms
These terms and conditions apply to all advertising, sponsored content, featured listings, newsletter sponsorships, display advertising, product or software reviews and custom campaign partnerships (together, “campaigns”) provided by Redo You. By booking a campaign, accepting a proposal, or submitting content for publication, you agree to these terms.
Each campaign is also covered by a written proposal or booking confirmation issued by Redo You, which sets out the deliverables, fees, timing and any special conditions. Where a proposal or booking confirmation conflicts with these terms, the proposal or booking confirmation prevails to the extent of the conflict.
These terms are in addition to, and do not replace, Redo You's general terms of service and privacy notice.
2. Definitions
- “We”, “us” and “Redo You” mean the Redo You business operating redoyou.com.au.
- “You” and “Advertiser” mean the person or business purchasing or booking a campaign.
- “Content” means any article, review, listing, newsletter placement, image, logo, video, text or other material supplied or produced for a campaign.
- “Publication” means making Content live on the Redo You website, email newsletter, social channels or other agreed channels.
- “Campaign period” means the agreed start and end dates for a campaign, as set out in the booking confirmation.
3. Bookings and proposals
All bookings are subject to acceptance by Redo You and to availability of inventory, production capacity and publication slots. A booking is not confirmed until we issue a written booking confirmation.
Pricing, deliverables, placements, timing and any exclusivity are confirmed in the booking confirmation. Quotes are valid for 30 days unless otherwise stated and may change after that period.
Redo You may decline any enquiry, campaign or advertiser at our discretion, including where the product or service is not relevant to Australian small and mid-sized businesses or does not pass our suitability review.
4. Fees, payment and GST
Fees are payable in Australian dollars in accordance with the payment terms stated on the invoice. Unless the invoice states otherwise, invoices are payable within 14 days of the invoice date.
All prices are quoted exclusive of GST unless stated otherwise. GST is added where applicable.
We may require payment in full, or a deposit, before work begins on a first campaign or where a booking is made close to the publication date.
Late payments may attract interest at 2% per annum above the Reserve Bank of Australia cash rate, calculated daily, and we may suspend or withhold publication of a campaign until outstanding amounts are paid.
You are responsible for any bank fees, currency conversion costs or taxes applicable in your jurisdiction.
5. Editorial control and disclosure
Redo You retains full editorial control over all published material. We may edit, request changes to, decline or substantially revise Content before or after publication, including headlines, structure, claims, links and supporting detail.
Commercial relationships and sponsored content are clearly identified in accordance with applicable requirements, including Australian Consumer Law and guidance from the Australian Association of National Advertisers (AANA). Labels may include wording such as “Sponsored”, “Paid partnership” or an equivalent disclosure statement.
A commercial relationship does not guarantee a positive review, editorial endorsement, search ranking, leads, sales or any particular commercial outcome.
6. Advertiser responsibilities and warranties
You warrant that all Content, claims, pricing, statistics and materials you supply are accurate, complete, current and not misleading, and that publication will not breach any law, regulation, industry code or third-party right.
You warrant that you own, or hold all necessary rights and licences to, any logos, images, trademarks, text, video or other assets you supply to us, and that our use of those assets in a campaign will not infringe any third-party rights.
You must not submit Content that is defamatory, discriminatory, unlawful, obscene, infringes intellectual property, contains malware, or promotes products or services that are illegal or inconsistent with our audience.
You agree to respond to reasonable requests for review, approval or additional information within the timeframes we specify. Delays in your responses may shift agreed publication dates.
You must comply with Australian Consumer Law and any other applicable advertising, privacy and industry requirements in connection with the campaign.
7. Intellectual property
You retain ownership of assets you supply to us, including your logos, trademarks and product images. You grant Redo You a worldwide, royalty-free, non-exclusive licence to use, reproduce, adapt and publish those assets for the purpose of producing, publishing and promoting the campaign, including on our website, newsletter and social channels.
Unless agreed otherwise in writing, Redo You owns the copyright in articles, reviews, listings and other material we produce for a campaign. Upon full payment, you are granted a non-exclusive licence to share or republish links to, and short excerpts of, that material; full republication requires our prior written consent.
Redo You's name, logo, website design, and the general content published on redoyou.com.au remain our property and may not be reproduced without permission.
You may not use Redo You's name, logo, or content in your own marketing, press releases or advertisements without our prior written consent.
8. Campaign changes, rescheduling and cancellation
You may request changes to a scheduled campaign before Content is published. We will accommodate reasonable requests where production has not substantially commenced; where work has already been produced or scheduled, reasonable costs already incurred may be payable.
If you cancel a confirmed booking before publication, the following applies:
- More than 14 days before the agreed publication date: any deposit is retained, and no further fee is payable.
- 8–14 days before the agreed publication date: 50% of the agreed fee is payable.
- Within 7 days of the agreed publication date, or after publication: 100% of the agreed fee is payable.
We may reschedule placements where required by editorial, technical or operational circumstances. Where reasonably practicable we will discuss alternatives with you and agree a new date or a partial or full refund for any placement that cannot be delivered.
If a campaign is cancelled by us for reasons within our control before publication, fees paid for undelivered deliverables will be refunded.
9. Performance, reporting and analytics
We report on agreed metrics using the analytics and data available to us, which may include page views, clicks, opens, impressions or engagement, as applicable to the campaign format.
We do not guarantee leads, sales, conversions, rankings, traffic volumes, audience sizes or any particular commercial outcome. Where audience or traffic figures are quoted, they are estimates based on available data and are not a promise of future performance.
Reporting is provided in good faith using our analytics tools. Where third-party platforms (such as email or social providers) supply the data, we rely on their reporting.
10. Content updates, correction and removal
Published material may be updated, corrected, archived or removed where it becomes inaccurate, outdated, no longer relevant to our audience, or where we are legally required to do so.
Where reasonably practicable we will notify you before making a material change to sponsored Content that is live during an active campaign period.
After a campaign period ends, Redo You may archive or remove campaign material at our discretion as part of normal content maintenance. You should not assume permanent publication of any placement unless expressly agreed in writing.
11. Third-party platforms and links
Campaigns may involve third-party platforms such as email delivery providers, social media networks, video platforms or analytics services. We are not responsible for the availability, accuracy, policies or actions of those third-party platforms.
Where Content includes links to your website or other destinations, you are responsible for ensuring those destinations are live, accurate, safe and compliant for the duration of the campaign period.
12. Confidentiality
Each party will keep confidential any non-public information received from the other in connection with a campaign, and will use it only for the purpose of delivering the campaign.
This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law or a regulator.
The obligation survives for 2 years after the end of the campaign period.
13. Privacy
Details submitted through the advertising enquiry form are used to respond to your enquiry, prepare proposals and manage any resulting partnership. Personal information is handled in accordance with our privacy notice.
Each party must comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles in connection with personal information handled as part of a campaign.
Where either party supplies contact lists or audience data to the other for a campaign, that data may only be used for the agreed campaign purpose and in compliance with applicable privacy and spam laws, including the Spam Act 2003 (Cth).
14. Warranties and liability
Services are provided on an “as is” and “as available” basis. To the extent permitted by law, we do not warrant that campaigns will be uninterrupted, error-free, or that any particular outcome will be achieved.
Nothing in these terms excludes, restricts or modifies any consumer guarantee under Australian Consumer Law that cannot lawfully be excluded.
To the extent permitted by law, our total liability arising out of or in connection with a campaign is limited to the fees you paid to us for that campaign, and we are not liable for indirect or consequential loss, loss of profit, loss of revenue, loss of data or loss of business opportunity.
You indemnify Redo You against any claims, losses, damages, costs and expenses (including reasonable legal costs) arising from Content or materials you supply, from a breach of these terms by you, or from your infringement of a third party's rights in connection with a campaign.
15. Termination
Either party may terminate a campaign with written notice if the other party commits a material breach of these terms and fails to remedy that breach within 14 days of written notice.
We may suspend or terminate a campaign immediately, without refund of fees for work already delivered, where you breach clause 6 (Advertiser responsibilities), become insolvent, or where continued publication would expose Redo You or its audience to legal, reputational or safety risk.
On termination, clauses 7 (Intellectual property), 12 (Confidentiality), 14 (Warranties and liability) and 16 (General) continue to apply.
16. General
These terms are governed by the laws of Victoria, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of Victoria.
If any part of these terms is found to be invalid or unenforceable, the remaining parts continue in force.
Our failure to enforce a right under these terms is not a waiver of that right.
You may not assign or transfer a booking without our prior written consent. We may subcontract production work (such as design or email delivery) provided we remain responsible for the campaign.
These terms, together with the relevant booking confirmation, form the entire agreement between the parties in relation to a campaign.
We may update these terms from time to time. The current version published on this page applies to bookings made after the update date. Material changes will be highlighted on this page.
